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Whirring laptop repair transmission of the disease and more consumers to increase transparency
Laptop repair difficult problem in a day. Latest data show that domestic sales of notebook computers has reached 13 million units in. Consumers to purchase notebook computers in the first year failure rates as high as 8% -10%.
Notebook Maintenance difficult problem in a day. Latest data show that domestic sales of notebook computers has reached 13 million units in. Consumers to purchase notebook computers in the first year failure rates as high as 8% -10%. The regular maintenance of your factory, the individual service points around the market and can not guarantee the quality of the entire industry has been troubled by a difficult problem. Experts called for a large notebook computer market growing need for transparent rules maintenance.
High price of factory repairs 4000-6000 yuan a laptop, if required 1-3 years beyond the manufacturer's warranty, or a careless man-made damage, such as crashes or broken laptop screen Keyboard Flooding, manufacturers will not be responsible for warranty, whether to screen for or replace Motherboard , Frequently is 2000-3000 yuan, which many consumers will most likely have to do.
Reporters in the major forum for the site to see the consumer price too high for notebook maintenance problems are common complaints. Laptop is broken, the consumer sent to after-sales service points aim is to restore the functions of notebook computers, repairs are generally two ways to service the computer.
One is the "change", the industry also known as "board-level maintenance", regardless of which components on the motherboard broken, no matter how much the value of their own, are used for board manner. That company's maintenance standards after-sales point is as long as is necessary to replace all the damaged parts. This is the company's main reason for the high price of maintenance points.
There is a third-party repair shop is the "chip-level maintenance," that is aimed at the consumer computer chip on the motherboard replacement treatment, may only need to replace one or several small computer chip can be restored function of normal use. This is a formal third-party repair shop because the price is relatively cheap.
Easy to repair laptop repair chain, said Li Hao, general manager of notebook failures are divided into Software Failure and hardware failure. Software failure can be a small part of the user, it can be a hardware problem was more trouble. He said: "If the user points to the factory specified maintenance repair, maintenance, replacement parts can only point, even an insurance on the motherboard burned, but also customers spend thousands of dollars for board, even if the lamp is not only LCD light, and have spent thousands of dollars for customers throughout the LCD panel, after the service of this warranty, customers are often not accepted, only to give up. "
Laptop repair transmission of the disease and more
Reporter learned, laptop computers point of sale maintenance of the transmission of the disease there are: First, pass the buck. Press survey found that, in the notebook computer for maintenance, the number of maintenance personnel will be first consumer products for various reasons will be judged to be "not covered under warranty", or direct that it is the man-made damage, and to make reimbursement request. In fact, many of force majeure caused by damage to the notebook computer hardware does not belong to man-made damage, for example, voltage instability caused by damage to its accessories, is under warranty, but the actual operation, many business people will say that improper use by consumers To.
A senior maintenance personnel indicated that many maintenance staff "black money" power comes from the assessment method?? Their performance pay is not to maintain volume as the standard, but the time for maintenance Sell Turnover criteria. That being the case, for the maintenance staff is, of course, "to a kill a" than "work more diligently," earn more.
Second, replacing difficult. Many consumers have a replacement requirements have such an experience: Even if there is wrong with the machine, and at another not fix it, change things up is also very cumbersome. Many businesses will be packaging, accessories are not complete, the product have refused to scratch the surface of replacement products, or require a certain amount of depreciation. In addition, the old machine took a long time delay in the new machine is also a common phenomenon brought many businesses and even get refurbished machines for the consumer.
Third, the new old charge. This is a relatively common means of fraud, specifically that: when maintenance personnel in maintenance, using the old parts to replace broken parts, and sometimes not even a replacement-level products.
Fourth, set the hidden dangers. Many consumers have had the experience: the computer is not bad either, even with a bad bad, last maintenance still under warranty, this must pay, and in fact, it is likely to be maintenance workers to do the hands and feet . If you find that many of them who are close to the computer repair if the warranty period, often deliberately put some sort of simple welding work done not so good, so after a period of time and may relapse to the point of failure, to that time, consumption who need to spend money on repairing a computer, not only for their own maintenance staff, "artificially created" a sum of business, came to repair, can have "artificially created" a number of other problems, for "turnover."
Transparent market system call According to renowned research institutions abroad
ForresterResearch survey data show that the number of worldwide PC-to 10 million units by 27 years, but the next one billion sets only 5 years, new computer users, mostly from Brazil, India, Russia and China. Among them, the highest annual growth in China, more than 27% per year.
But notebook computers are Electronic Products, used over time, certain kinds of failures will occur; notebook computer itself comes with a lot of consumables, such as notebook Battery , Notebook drives, LCD panels to supply electricity to the ignition coil, LED lamps, etc., have a certain life. From the current level of consumption in China seems far worse to throw did not reach the extent of use.
Since I can not throw, can only go to repair. But the face of chaos notebook repair market, the user how to identify what payment options to suit their own computer repair shop, has become a place for users to a new problem.
According to report, and some notebook computers point of sale maintenance has begun to take shape. As easy to repair in 23 provinces above the prefectural level in more than 120 cities in more than 150 stores, eight years, accumulated a vast number of notebook computer repair consumers more than 500,000 units times.
Lee said the next two years, plans to achieve national chain easy to repair more than 320, Central City Direct management of over 16 shops, will be in Beijing, Shanghai, two repair facility in real
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